Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rimoneparis.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rimoneparis.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rimoneparis.com.
Return & Refund Policy
At Rimoné Paris, each piece is created with care, precision, and respect for the woman who wears it. Because our products include intimate apparel and swimwear, our return policy is designed to protect product quality, hygiene, and customer trust.
Returns
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return, items must be:
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Unworn
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Unwashed
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Unaltered
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Free from makeup, deodorant, perfume, stains, or damage
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Returned with all original tags, labels, hygiene liners, and packaging intact
For hygiene reasons, we cannot accept returns on items that show any sign of wear or use.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
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Panties and bodysuits
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Swimwear without the original hygiene liner intact
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Items marked as final sale
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Gift cards
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Custom, altered, or special-order pieces
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Items returned in worn, washed, stained, damaged, or incomplete condition
Exchanges
We currently accept exchanges for eligible items when the requested size or style is available.
If you need a different size, please contact us within 14 days of delivery. Once your original item is received and approved, we will process the exchange.
If the requested item is unavailable, we may offer store credit or a refund to the original payment method.
Refunds
Once your return is received, it will be inspected. If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Original shipping fees are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
We recommend using a tracked shipping service. Rimoné Paris is not responsible for returns lost in transit.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number and clear photos of the issue.
If the claim is approved, we will arrange a replacement, exchange, store credit, or refund.
How to Start a Return
To request a return or exchange, please contact us at:
Include:
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Your order number
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The item you wish to return or exchange
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The reason for your request
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Photos, if the item is damaged or incorrect
Returns sent without prior approval may not be accepted.
International Orders
International customers are responsible for return shipping fees, duties, taxes, and customs charges.
Duties, taxes, and customs fees paid at checkout or upon delivery are non-refundable.
Final Sale
Items purchased on sale, during promotional events, or marked as final sale cannot be returned, exchanged, or refunded.
Policy Abuse
Rimoné Paris reserves the right to refuse returns that do not meet our policy requirements or that show signs of excessive return activity, wear, damage, or misuse.
Contact
For return or refund questions, contact: